Return & Refund Policy
Effective Date: 2025 November 01
Last Updated: 2025 November 01
This Return & Refund Policy (“Policy”) governs subscription payments made directly to Learnerr (“we,” “our,” or “us”) for access to and use of the Learnerr learning management software (“Platform”). By subscribing to Learnerr, you agree to the terms outlined below.
1. Scope of This Policy
This Policy applies only to subscription fees paid to Learnerr for the use of our SaaS platform.
This Policy does NOT apply to:
Payments made by students or end users for courses, programs, or digital products
Course fees, tuition, certifications, or learning materials sold by educators, institutions, or businesses using Learnerr
Any transactions processed on behalf of our customers and transferred directly to them
Learnerr acts solely as a technology service provider and is not responsible for refunds, disputes, or chargebacks related to student or end-user payments.
2. Subscription Model
Learnerr operates on a recurring monthly subscription basis, billed in advance for each billing cycle.
Subscription fees grant access to platform features for the duration of the active billing period
Fees are charged automatically unless the subscription is canceled prior to renewal
Prices, plans, and features may vary and are clearly displayed at the time of purchase
3. Refund Eligibility
3.1 General Policy
All subscription fees paid to Learnerr are non-refundable, except where required by applicable law or expressly stated in this Policy.
Because Learnerr provides immediate access to digital services and platform features, refunds are generally not issued for:
Partial months of service
Unused time remaining in a billing cycle
Failure to use the platform after purchase
Downgrades or plan changes mid-cycle
3.2 Exceptional Refunds
Refunds may be considered at Learnerr’s sole discretion under the following circumstances:
Duplicate charges due to a billing error
Technical issues caused directly by Learnerr that prevent platform access for a prolonged period and cannot be resolved within a reasonable timeframe
Incorrect subscription plan charged due to a system error
All refund requests are reviewed individually and approval is not guaranteed.
4. Free Trials & Promotional Periods
If Learnerr offers a free trial or promotional access:
No charges apply during the trial period
Once the trial ends, the subscription automatically converts to a paid plan unless canceled beforehand
Refunds are not provided for failure to cancel before the trial expiration
5. Subscription Cancellation
You may cancel your subscription at any time through your account dashboard.
Cancellation prevents future billing cycles
Access to the platform remains active until the end of the current billing period
No refunds are issued for the remaining time in the current cycle
6. Chargebacks & Payment Disputes
Initiating a chargeback without first contacting Learnerr support may result in:
Immediate suspension or termination of your account
Loss of access to platform data and services
We encourage customers to contact our support team to resolve billing concerns promptly and fairly.
7. Student Payments & Third-Party Transactions
Learnerr is not liable for:
Refunds requested by students or learners
Payment disputes related to courses, programs, or content sold by customers
Financial agreements between customers and their learners
All refund and return policies for student payments must be defined and managed solely by the customer (educator, institution, or business).
8. Legal & Regulatory Compliance
This Policy complies with applicable digital services and SaaS regulations. Where local laws provide mandatory refund rights, those rights will apply and override this Policy where required.
9. Policy Changes
Learnerr reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website or platform.
Continued use of the Platform constitutes acceptance of the updated Policy.
10. Contact Us
For billing questions, refund requests, or subscription concerns, please contact:
Email: support@learnerr.io
Website: www.learnerr.io